Repairs I Service
When I release the power trigger on my tool, I see a blue spark from the motor, is this OK?
Yes its OK. Many tools are fitted with an electronic brake which activates once the switch is releas...
Can Australian Festool / Fein corded power tools be converted for use in USA and visa versa?
This isn't a viable option; conversion of corded tools would involve replacement of almost all e...
What is EC Tec?
EC means Electronically Commutated.
The EC-TEC drive concept generates an extraordinary amount of p...
What does MMC Digital Electronics mean?
Processor controlled "Multi Material Control" power electronics provide adjustable and con...
Why is the bottom LED on my Festool CT MIDI showing red?
The bottom LED illuminates red when the inbuilt circuit breaker has tripped to protect the extractor...
What do I do if the laser on my KAPEX saw does not align with the blade?
The adjustment of the laser on your Kapex 120 can be adjusted by the user but it is quite complicate...
REVIEW Where can I book a tool demo?
Festool offer free tool demonstrations, so you can get hands-on with the tools you’re looking at a...
How do I return an item that I purchased from your website?
If your order is within the 30 Day return period and is unused and in original packaging you can fil...
My Festool needs to be serviced. It's under warranty, how do I get a lend tool whilst mine is being repaired?
We provide a warranty service across Australia, striving to complete repairs ASAP and to the best po...
On the TS 75 Circular Saw, is the protective material inside the Counter Flange and the Clamping Flange available as spare parts and replaceable?
Yes, the Clamping Flange (part number 492217) and the Counter Flange (part number 492216) are availa...
My CSC 50 trolley wheels are seizing, what can be done?
Remove the plastic cap (with the Festool logo on it) on CSC 50 Underframe and spray some grease int...
My mains powered dust extractor stopped working when I was using a tool..What do I do?
Check the circuit breaker did not trip by pressing the reset button above the power socket or press ...
Does my repair need to go back to the Festool Dealer when completed?
You can request your tool be returned to you directly, please ensure we have your current delivery a...
What is the part number for MFT 3 screws?
The item number is 474925 (x4) and will need to be ordered via a Festool dealer.
Where can I find Festool's Safety Data Sheets
Safety Data Sheets are available upon request. Contact the Festool Customer service team.
I bought a tool second hand. How do I register it for warranty or put in my name?
Only the the registered owner of the tool can request this change. Please email promotions@tooltechn...
I'm looking at my tools drawing in EKAT - but the part I need refers to a book, there is no part number listed, what does it mean?
If in a EKAT drawing it refers to a book (as per the diagram below), the item is classed as an acces...
Why cant a plug-it lead be fixed?
There is a repair kit for a plug-it produced by Festool but this item is not approved by the Austral...
Can I change european plug-it cable to an Australian plug?
No. You cannot change the European plug-it cable with an Australian plug if the tool is 240V.If to...
Why are there smoke and sparks coming from my new OF 1400?
A little smoke coming out from a new motor is normal as there can be some oil on the brushes, causin...
What is the Festool repair process?
In the rare event that your tool needs to be serviced just jump online and book in your tool via you...
The cutting depth adjustment lever on my HK 85 will not move up or down. What can be done to get it to work?
If the lever has seized and will not move Festool advise that this cannot be remidied by the user. ...
Why is my Festool machine starting and stopping randomly?
Normally the cause of this issue is a full or partial break in the power cable wires.With vacuums, t...
Where can I send my tool to get repaired/serviced by an authorised Festool repair agent?
Festool has authorised repair agents across Australia to create a convenient experience for you if a...
Why is my CT26/36/48 (M & H Class) Dust Extractor warning signal beeping without extracting hazardous or dangerous dusts?
To safely bypass the warning signal on your CT26/36/48 Dust Extractor you should set the hose diame...
Warranty on tools bought overseas, not bought in Australia send as Gift
Are tools received as a Gift from overseas covered under warranty in Australia?Please find our Gener...
Can I change the plug on my tool purchased in the USA?
No the plug cannot be changed and tool used in Australia. Due to the difference in voltages between ...
I purchased my tool in the United Kingdom, can I get the plug changed to Australian?
Yes you can, our workshop can change that over for you.Please contact the Festool Repair Centre to ...
Can I get my tool purchased overseas repaired in Australia?
Yes, Festool Australia can repair your tool. All repairs are chargeable as overseas warranty is not ...
Why is the warning signal on my M Class Dust Extractor beeping?
The M Class Dust Extractors have a mandatory warning signal (beeper) installed. The beeper is to al...
Will my package be safe when sending/receiving one of my Festool products to be repaired?
Festool uses couriers such as Australia Post and Startrack to ensure that your Festool product is be...
I have lost the grub screws from my Guide Rail Joiner/Connector, can these be purchased separately?
Yes, the part number is 203816 Grub Screw for FSV Guide Rail Connector -Part number for FSV/2 screw...
Can I still get the guard and brushes that go around the disc for the Protool RGP 130-16 E?
The Protool part is no longer available, however you can use a Festool item no.769110, Replacement G...
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