Festool Information
What do the letters in Festool product names mean?
What do FEQ or REBQ Plus mean?Here' some shortcut explanation:
R - relaunch, new versionE - elec
what are the dimensions of Festool Batteries?
Dimensions for these festool batteries are in the table below 205034 , 577660 & 577323
Is the Festool Work App available to use in Australia?
The Festool work app is only available to users in Europe at the moment
How do I claim my redemption?
Visit our redemption page and select the correct redemption.*To redeem, get your tool details incl.
Why is Festool much more expensive in AUS than in the US or in Europe?
As an importer of Festool in Australia, we have to provide the stand alone infrastructure to service
I bought my machine second-hand. Can I register it?
If the used machine had already been registered by its previous owner and is still within the warran
When will Festool release a cordless planer?
Festool does not have any plans to release a cordless planer at this stage.
What does MMC Digital Electronics mean?
Processor controlled "Multi Material Control" power electronics provide adjustable and con
What is your policy on Web Order returns?
For online orders, we may offer you a refund provided that:
The items are returned within 30 days o
What size Festool Fan T-shirt/Hoodie should I buy?
Please refer to our sizing guide below:
Can I change the plug on my tool purchased in the USA?
No the plug cannot be changed and tool used in Australia. Due to the difference in voltages between
What do I do if I have a faulty battery and its under warranty?
You can log into www.festool.com.au send an email via https://www.festool.com.au/contact-us/ email
Can I use my non Festool sander with the Compressed Air Module?
The CT Compressed Air Module must be used in conjunction with either a Festool 2-1 or 3-1 hose, and
What is EC Tec?
EC means Electronically Commutated.
The EC-TEC drive concept generates an extraordinary amount of p
I'm looking at my tools drawing in EKAT - but the part I need refers to a book, there is no part number listed, what does it mean?
If in a EKAT drawing it refers to a book (as per the diagram below), the item is classed as an acces
How do I return an item that I purchased from your website?
If your order is within the 30 Day return period and is unused and in original packaging you can fil
Where can I book a tool demo?
Festool offer free tool demonstrations, so you can get hands-on with the tools you’re looking at a
Does Festool Australia offer the Theft replacement option in the warranty like other countries around the world do?
No, Euro Tooltechnic (Festool Australia) is the importer of the Festool brand in Australia. As such
Festool abbreviations - What does the 'K' mean in the plunge saws?
K stands for the kick back stop feature.
Can I get my tool purchased overseas repaired in Australia?
Yes, Festool Australia can repair your tool. All repairs are chargeable as overseas warranty is not
I received my tool as a gift. Can I register it?
To register for Festool Warranty all-inclusive1, you will need the original proof of purchase/delive
Where can I find Festool's Safety Data Sheets
Safety Data Sheets are available upon request. Contact the Festool Customer service team.
Does Festool offer express/overnight shipping?
Yes! Simply add the Express Shipping option to your cart when going through the check-out process.
Is The Festool SYS Powerhub Available in Australia?
The SYS-Hub is currently not available in Australia. Not all Festool products are available in all
I purchased my tool in the United Kingdom, can I get the plug changed to Australian?
Yes you can, our workshop can change that over for you.Please contact the Festool Repair Centre to
How do I make an online account?
In the top right hand corner of our web page you will see Login / Create Account - choose Create an
How can I arrange to have my tool repaired?
Please log into your Festool Account (create one if you haven’t already) and in the My Tools secti
Can Australian Festool / Fein corded power tools be converted for use in USA and visa versa?
This isn't a viable option; conversion of corded tools would involve replacement of almost all e
How do I buy replacement Surfix oil, sponge or dispenser set?
The SURFIX oil range has been discontinued. There are no products in the SURFIX range available to p
Whats the max psi the Compressed Air Module can handle?
Tha maximum PSI for the compressed air module is 116.03 Psi (8 Bar)
Do any of Festools tools require power supply to be upgraded?
No, all of our tools run on a standard 10A power supply.
How can I return an item that I purchased from your website?
You can fill out the form here and a Return Authority will be sent to you.
Does Festool have any adapters for your hoses to fit Ryobi/Hikoki/Dewalt/Milwaukee/ or any other brand of tools?
No, Festool only has hose connectors designed to fit the Festool range, there are no adapters availa
What tools can the F28891 Plug-it Cable PUR 4m Low Wattage be used for?
This plug it cable can be used for any tools under 720W. The main Plugit lead (part number 203918 )
Can I add to my online order?
No, as this transaction is complete with payment made we are unable to add to this order.
Can i get a demo of a tool?
Yes, you can fill in your details in our Demo Request Form and our Rep will be in touch with you sho
Can website orders be delivered to worksites?
Our couriers will not deliver on worksites, if you do need an order delivered to a worksite please a
I have ordered an item marked 'special order' on my order confirmation - can I cancel this?
No. Special order items are stock ordered from Germany upon request. These items cant be returned or
I purchased an item through a Festool dealer, can I return it directly to Festool?
No, the item will need to be returned to the place of purchase.
When making a purchase on the Festool Website it asks to tick preferred dealer, will my item be dispatched from the dealer ?
When making a purchase on the Festool website the preferred dealer option is for Marketing purposes