Warranty
How much will I be charged in freight to have my tool repaired?
If your machine is out of warranty and you are a VIC, NSW, SA, NT Customer a $33 return charge appli...
How can I arrange to have my tool repaired?
Please log into your Festool Account (create one if you haven’t already) and in the My Tools secti...
I purchased an item through a Festool dealer, can I return it directly to Festool?
No, the item will need to be returned to the place of purchase.
Does Festool Australia offer the Theft replacement option in the warranty like other countries around the world do?
No, Euro Tooltechnic (Festool Australia) is the importer of the Festool brand in Australia. As such ...
Does Festool offer express/overnight shipping?
Yes! Simply add the Express Shipping option to your cart when going through the check-out process. ...
How do I return an item that I purchased from your website?
If your order is within the 30 Day return period and is unused and in original packaging you can fil...
Generator usage with Festool / Fein products
Dealers and end-users often ask us if portable generators can power Festool/Fein products, the answe...
I noticed an Orange brochure in my Systainer. Does this mean the Dealer doesn't have to do my Registrations?
No, the Dealer is still required to do the registration for you. End users can also complete the reg...
What does the Tool safety test which is on my repair invoice cover?
The tool safety test covers the testing and inspection process following the repair of electrical ap...
What do I do if I have a faulty battery and its under warranty?
You can log into www.festool.com.au send an email via https://www.festool.com.au/contact-us/ email...
Can I change the plug on my tool purchased in the USA
No, the plug cannot be changed and tool used in Australia. Due to the difference in voltages between...
Can I get my tool purchased overseas repaired in Australia?
Yes, Festool Australia can repair your tool. All repairs are chargeable as overseas warranty is not ...
What is not covered under Warranty?
Items NOT covered under the standard Festool warranty include faults or defects caused by:
Incorr...
How do I book in a (warranty) repair?
The easiest way to book in your festool machine is to go to your myfestool account and follow these ...
What is covered under Warranty?
The Festool warranty covers all material and manufacturing defaults.
What is included in a repair?
We will assess the machine and repair the fault it was sent in for. It is therefor very important to...
I am not happy with the repair, how can I get in touch?
If you are not satisfied with how your repair was handled or the outcome you can either contact our ...
How to deal with warranty for tools purchased overseas
Festool Australian warranty is only valid for products purchased in Australia from Authorised Dealer...
My battery has failed, how can I claim this under warranty?
Go to the Festool Repairs Centre page and book in your battery for a warranty repair. Once done our...
My tool was just repaired and it failed again
We are so sorry to hear that this happened, all our parts replaced in a repair are covered by a 6 mo...
What is classed as wear and tear?
Damage that happens to a tool in ordinary use over a period of time.This includes carbon brushes, sa...
How long is the Warranty Period?
All our customers receive our tools with a normal 12 month manufacturer warranty which is independen...
Why is Festool Australia warranty only offered for tools purchased within Australia?
Tools bought overseas may require different components due to differences in voltage, frequency or c...
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