What is your policy on Web Order returns?
For online orders, we may offer you a refund provided that:
- The items are returned within 30 days of purchase;
- Returned goods will only be accepted for a refund if they are accompanied by a Euro Tooltechnic Return Authorisation and the item and its packaging is returned in re-saleable condition. Goods returned without Return Authorisations or not in re-saleable condition will be returned to the sender at their cost. The item musts be unused or unworn, in the original sealed packaging, tags attached, the item must not be broken or tampered with, the manual and accessories are included;
- Customer is required to organise shipping back to Euro Tooltechnic at own cost."