We are so confident that you will thoroughly enjoy our tools, that we offer a 30 day, no hassle money back guarantee. You can test all Festool tools within 30 days of purchase. If you are not completely satisfied with a Festool tool, you can obtain a refund of the purchase amount on your registered, undamaged machine. Excluded are machines that are damaged or have been subject to above average wear ("Excluded Machines") and any used or partially used consumables. You need to have registered your Festool tool for SERVICE all-inclusive within 7 days of purchase to benefit from the 30 Day Money Back guarantee.
SERVICE all-inclusive not only allows you to use the machine in practical applications, it also offers total investment security.
For customers who purchased through a Festool dealer, simply return your registered machine (Excluded Machines not included) to your Festool dealer within 30 days of purchase in its original packaging including the accessories that are part of the scope of delivery of that tool. On presentation of your original receipt and the completion of a brief feedback form, the dealer will then reimburse you with the purchase amount.
In cases where it appears in the opinion of the dealer that the machine may have been subject to above average wear, the Festool dealer partner is entitled to refuse a reimbursement until the case has been reviewed and determined by Festool Australia.
For tool purchases made online via festool.com.au, customers need to do both of the following steps within 30 days of purchase (which is the date the online order is placed, not date of delivery) in order to obtain a full refund:
If you have purchased from an online Dealer store other than www.festool.com.au, please follow the procedure outlined above in the purchased through dealers section.
Note: This 30 day money back guarantee is in addition to, and does not affect, any rights that customers may have under the Australian Consumer Law or other applicable laws.
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