Repairs Centre
To get your Festool tool serviced or repaired simply complete the REPAIR REQUEST and then drop your tool to your nearest warranty agent (Find Festool Warranty Agents) or to your nearest repair drop off point (Find Your Nearest Dealer).
Alternatively we can send you Australia post labels for drop off at your closest AUS Post outlet (Please note size restrictions by Australia Post)
For all Dealer related repairs, please access via the Dealer Portal
For all accessories and consumable related issues contact Festool Customer Service on 1300 063 900 or email [email protected].
✆ 0733261500
✆ 02 9939 3359
✆ 08 9209 7400
✆ 0362319066
✆ 0295197997
✆ 02 4954 3925
✆ 02 6925 6555
✆ (03) 5229 5875
✆ 03 533211234
✆ 0392231988
✆ 03 5410 2700
✆ 03 8746 7222
✆ 03 5229 3884
✆ 03 9930 3500
Important Information
Sending Dust Extractors for Service/Repair
When returning Dust extractors for warranty repair/ chargeable repair or maintenance service please ensure that ONLY the motor section is returned unless repair to the dust container is required
Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.
How do I book my H class extractor in for servicing?
Step 1
Ensure you have followed the correct H class decontamination transport procedure and completed the transport form.
Step 2
- Send Top(Motor) section of the Dust Extractor only.
- Place in a (plastic) bag and ensure it is sealed.
- The box has to be clearly marked that it contains an H-class rated machine.
Step 3
Arrange Transport to:
Euro Tooltechnic
21-27 Evolution Drive
VIC 3175 Dandenong
*To be organised and paid by customer*
Step 4
Euro Tooltechnic will send an invoice to your email address for approval/payment. (If out of Warranty)
Step 5
The machine will be returned to your nominated address. If you have questions regarding the repair please contact Festool customer service via email at [email protected].
Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.
How do I book my H class extractor in for servicing?
Step 1
Ensure you have followed the correct H class decontamination transport procedure and completed the transport form.
Step 2
Arrange Transport to:
21-27 Evolution Drive
VIC 3175 Dandenong"
Step 3
Euro Tooltechnic will send an invoice to your email address for approval/payment. (If out of Warranty)
Step 4
The machine will be returned to your nominated address. If you have questions regarding the repair, please contact your dealer or you can also contact Festool customer service team on Ph 1300 063 900 or email at [email protected].