Repairs Centre

All you need to do is return your tool to the closest repair drop off point and they will take care of the rest for you.

If your tool has been registered for SERVICE all-inclusive, your freight from the dealer to the service centre is FREE of charge for the first 3 years of ownership.

When dropping your product off for repair at the Dealer, it is very important that you take with you your SERVICE all-inclusive registration certificate.

If you have questions regarding the repair, please contact your dealer or you can also contact Festool customer service team on Ph 1300 063 900 or email at customercare@tooltechnic.com.au .

 

Authorised Service Centre: This service centre can handle all repairs that are not covered under warranty in house. The service partner carries most key spare parts and can turn around basic repairs quickly. All warranty repairs will be shipped to the nearest Warranty Agent for service.

 

Authorised Warranty Service Centre: This service centre can handle all repairs in house (includes all warranty repairs).

 

Repair Drop Off Point: Drop your tool at this location and it will be organised to be shipped to the nearest Warranty Agent for service. This can add additional time to the repair due to the shipping time.

For Dealer use only:

DEALER REPAIR ORDER FORM

Special Requirements for 'H' Class Dust Extractors:

H

H Class Extractors are designed to be used for the removal of hazardous dusts, it is reasonable to expect that all H Class units have been exposed to materials hazardous to health (such as asbestos).

Due to the risk to handlers the following process to return H Class Extractors for repair must be followed:

Prior to transport all extractors must be:

  • Decontaminated and thoroughly washed down
  • Dust bag has been removed and dust container decontaminated
  • Main filter has been removed
  • Extraction hose has been sealed within plastic bag and placed in dust container
  • Extractor has been placed within the special H class containment bag (included in original packaging )