All you need to do is return your tool to the closest repair drop off point and they will take care of the rest for you.
If your tool has been registered for SERVICE all-inclusive, your freight from the dealer to the service centre is FREE of charge for the first 3 years of ownership.
When dropping your product off for repair at the Dealer, it is very important that you take with you your SERVICE all-inclusive registration certificate.
If you have questions regarding the repair, please contact your dealer or you can also contact Festool customer service team on Ph 1300 063 900 or email at email@example.com .
Authorised Service Centre: This service centre can handle all repairs that are not covered under warranty in house. The service partner carries most key spare parts and can turn around basic repairs quickly. All warranty repairs will be shipped to the nearest Warranty Agent for service.
Authorised Warranty Service Centre: This service centre can handle all repairs in house (includes all warranty repairs).
Repair Drop Off Point: Drop your tool at this location and it will be organised to be shipped to the nearest Warranty Agent for service. This can add additional time to the repair due to the shipping time.
H Class Extractors are designed to be used for the removal of hazardous dusts, it is reasonable to expect that all H Class units have been exposed to materials hazardous to health (such as asbestos).
Due to the risk to handlers the following process to return H Class Extractors for repair must be followed:
Prior to transport all extractors must be:
© 2019 Festool Australia, Tooltechnic Systems
No problem, it happens.
Please enter the email address registered on your account.
We will send password reset instructions to this email address.
Make the most of the Festool online store by creating a myFestool account.
Sign up for free to enjoy these benefits:
Track your orders
View your order history
Manage your tools
Apply for Rapid Repair Service
Receive Festool news, Special offers and updates
Personal information collected on this site is treated as confidential and is protected by the Privacy Act 1988. Personal information is information relating to an individual whose identity is apparent, or can reasonably be ascertained from the information provided. Personal information collected on this site will not be used for any other purpose other than for that it was intentionally submitted. On request we will provide any information collected about you through this site in accordance with information Privacy Principles 6 and 7 of the information Privacy Act 1988.