Repairs Centre

Find Your Nearest Dealer

To get your Festool tool serviced or repaired simply complete the REPAIR REQUEST and then drop your tool to your nearest warranty agent (Find Festool Warranty Agents) or to your nearest repair drop off point (Find Your Nearest Dealer).

Alternatively we can send you Australia post labels for drop off at your closest AUS Post outlet (Please note size restrictions by Australia Post)

 

For all Dealer related repairs, please access via the Dealer Portal

For all accessories and consumable related issues contact Festool Customer Service on 1300 063 900 or email customercare@tooltechnic.com.au.




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23 Exhibition Drive, Malaga, Western Australia 6090
✆ 08 9209 7400
Unit 1, 42-46 Wattle Road, Brookvale, New South Wales 2100
✆ 02 9939 3359
18 Greens Road, Dandenong South, Victoria 3175
✆ 03 9791 1497
43 Burnett Street, North Hobart, Tasmania 7002
✆ 0362319066
86-88 Parramatta Road, Stanmore, New South Wales 2048
✆ 0295197997
6 Armada Place, Banyo, Queensland 4014
✆ 0733261500
Shop 7, 1 Philip Highway, ELIZABETH, South Australia 5112
61 Kingston Road, Woodridge, Queensland 4114
✆ 07 30782626
10 Huntingfield Drive, Kingston, Tasmania 7050
✆ 03 6229 7888
24 Highmont Drive, BELMONT, Victoria 3216
✆ 0352294971
109 creswick road, BALLARAT CENTRAL, Victoria 3350
✆ 03 533211234
1964 Beach Road, Malaga, Western Australia 6090
✆ 6245 2171
45 Farrall Road, Midvale, Western Australia 6056
✆ 08 9274 9300
Tenancy 9,13-15 Glasson Drive, Bethania, Queensland 4205
✆ 07 31843434
1/10 Westside Drive, Laverton North, Victoria 3026
✆ 03 8326 6966
11/11-15 Business Dr, Narangba, Queensland 4504
✆ (07) 3906 4200
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Important Information

Sending Dust Extractors for Service/Repair

When returning Dust extractors for warranty repair/ chargeable repair or maintenance service please ensure that ONLY the motor section is returned unless repair to the dust container is required

Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.


How do I book my H class extractor in for servicing?

Step 1

Ensure you have followed the correct H class decontamination transport procedure and completed the transport form.

Step 2

  • Send Top(Motor) section of the Dust Extractor only.
  • Place in a (plastic) bag and ensure it is sealed.
  • The box has to be clearly marked that it contains an H-class rated machine.

Step 3

Arrange Transport to:
Euro Tooltechnic
21-27 Evolution Drive
VIC 3175 Dandenong

*To be organised and paid by customer*

Step 4

Euro Tooltechnic will send an invoice to your email address for approval/payment. (If out of Warranty)

Step 5

The machine will be returned to your nominated address. If you have questions regarding the repair please contact Festool customer service via email at customercare@tooltechnic.com.au.


Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.


How do I book my H class extractor in for servicing?

Step 1
Ensure you have followed the correct H class decontamination transport procedure and completed the transport form.

Step 2
Arrange Transport to:
21-27 Evolution Drive
VIC 3175 Dandenong"

Step 3
Euro Tooltechnic will send an invoice to your email address for approval/payment. (If out of Warranty)

Step 4

The machine will be returned to your nominated address. If you have questions regarding the repair, please contact your dealer or you can also contact Festool customer service team on Ph 1300 063 900 or email at customercare@tooltechnic.com.au.


Festool Account Registration

Personal Information
Address Information