Repairs Centre

Find Your Nearest Dealer

All you need to do is return your tool to the closest repair drop off point and they will take care of the rest for you.

If your tool has been registered for SERVICE all-inclusive, your freight from the dealer to the service centre is FREE of charge for the first 3 years of ownership.

When dropping your product off for repair at the Dealer, it is very important that you take with you your SERVICE all-inclusive registration certificate.

 

If you have questions regarding the repair, please contact your dealer or you can also contact Festool customer service team on Ph 1300 063 900 or email at [email protected].

Due to the COVID-19 situation, drop off/pick up counter is closed. Please arrange repair drop off with dealers.

 




Filter
Dealer Type
Reset
58 Liverpool Street, Port Lincoln, South Australia 5606
Ph: 08 8682 2622     
Unit 3/76 Garden Road, Richlands, Queensland 4077
Ph: 0737377780      Website: totaltools.com.au
6-8 Stoney Rise Road, Devonport, Tasmania 7310
Ph: 03 6424 9996      Website: www.rapidsupply.com.au
6 Hale Street, Derwent Park, Tasmania 7009
Ph: 03 6273 3427     
7 Kim Court, North Geelong, Victoria 3215
Ph: 03 5277 3877      Website: www.agmfasteners.com.au
15 Kremzow Road, Brendale, Queensland 4500
Ph: 07 3881 7711     
59 Port Road, Thebarton, South Australia 5031
Ph: 08 8152 8100      Website: www.totaltools.com.au
2-64 Steer Road, Gregory Hills, New South Wales 2557
Ph: 02 6413 5905      Website: www.totaltools.com.au
30 Wyong Rd, North Lambton, New South Wales 2299
Ph: 02 4979 0055      Website: www.easyasnhs.com.au
391 Hillsborough Road, Warners Bay, New South Wales 2282
Ph: 02 4956 0000      Website: www.totaltools.com.au
Page

 


For Dealer use only:

Dealer Repair Order Form

Important Information

Sending Dust Extractors for Service/Repair

When returning Dust extractors for warranty repair/ chargeable repair or maintenance service please ensure that ONLY the motor section is returned unless repair to the dust container is required


Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.


Special Requirements for 'H' Class Dust Extractors:

H Class Extractors are designed to be used for the removal of hazardous dusts, it is reasonable to expect that all H Class units have been exposed to materials hazardous to health (such as asbestos).

Due to the risk to handlers the following process to return H Class Extractors for repair must be followed:

  • The owner is requested to follow the instructions on the special H Class Decontamination and Transport Form
  • The owner is requested to fill in required information on the decontamination and transport form and fax to 03 8795 9221 or email to [email protected]
  • The decontamination and transport form must be accompanied by receipt of purchase

Prior to transport all extractors must be:

  • Decontaminated and thoroughly washed down
  • Dust bag has been removed and dust container decontaminated
  • Main filter has been removed
  • Extraction hose has been sealed within plastic bag and placed in dust container
  • Extractor has been placed within the special H class containment bag (included in original packaging )
Festool H Class Dust Extractors Service Policy