Repairs Centre

Find Your Nearest Dealer

To get your Festool tool serviced or repaired simply complete the REPAIR REQUEST and then drop your tool to your nearest warranty agent (Find Festool Warranty Agents) or to your nearest repair drop off point (Find Your Nearest Dealer).

Alternatively we can send you Australia post labels for drop off at your closest AUS Post outlet (Please note size restrictions by Australia Post)

 

For all Dealer related repairs, please access via the Dealer Portal

For all accessories and consumable related issues contact Festool Customer Service on 1300 063 900 or email [email protected].




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1031-1037 South Road, Melrose Park, South Australia 5039
23 Exhibition Drive., Malaga, Western Australia 6090
✆ 08 9209 7400
Cnr Main North Rd and Kesters Rd, Parafield, South Australia 5106
✆ 08 8162 0800
Unit 1, 42-46 Wattle Road, Brookvale, New South Wales 2100
✆ 02 9939 3359
18 Greens Road, Dandenong South, Victoria 3175
✆ 03 9791 1497
43 Burnett Street, North Hobart, Tasmania 7002
✆ 0362319066
86-88 Parramatta Road, Stanmore, New South Wales 2048
✆ 0295197997
175 Railway Terrace, Mile End, South Australia 5031
✆ 08 8116 0700
Unit 22, 551 Springs Road, BANYO, Queensland 4014
✆ 0733261500
253 High St, Kangaroo Flat, Bendigo, Victoria 3555
✆ 03 5410 2700
Unit 2 / 21 Cooper Street, Campbellfield, Victoria 3061
✆ 03 9930 3500
476 BALLARAT ROAD, SUNSHINE, Victoria 3020
✆ 0392231988
109 creswick road, BALLARAT CENTRAL, Victoria 3350
✆ 03 533211234
140 - 148 High Street, Bendigo, Victoria 3550
✆ 03 5443 1111
16 Aruma Place, Cardiff, New South Wales 2285
✆ 02 4954 3925
4 Ween Road, Pooraka, 5095
✆ 08 8262 5674
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Important Information

Sending Dust Extractors for Service/Repair

When returning Dust extractors for warranty repair/ chargeable repair or maintenance service please ensure that ONLY the motor section is returned unless repair to the dust container is required

Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.


How do I book my H class extractor in for servicing?

Step 1

Ensure you have followed the correct H class decontamination transport procedure and completed the transport form.

Step 2

  • Send Top(Motor) section of the Dust Extractor only.
  • Place in a (plastic) bag and ensure it is sealed.
  • The box has to be clearly marked that it contains an H-class rated machine.

Step 3

Arrange Transport to:
Euro Tooltechnic
21-27 Evolution Drive
VIC 3175 Dandenong

*To be organised and paid by customer*

Step 4

Euro Tooltechnic will send an invoice to your email address for approval/payment. (If out of Warranty)

Step 5

The machine will be returned to your nominated address. If you have questions regarding the repair contact Festool customer service team on Ph 1300 063 900 or email at [email protected].


Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.


How do I book my H class extractor in for servicing?

Step 1
Ensure you have followed the correct H class decontamination transport procedure and completed the transport form.

Step 2
Arrange Transport to:
21-27 Evolution Drive
VIC 3175 Dandenong"

Step 3
Euro Tooltechnic will send an invoice to your email address for approval/payment. (If out of Warranty)

Step 4

The machine will be returned to your nominated address. If you have questions regarding the repair, please contact your dealer or you can also contact Festool customer service team on Ph 1300 063 900 or email at [email protected].


myFestool Account Registration

Make the most of the Festool online store by creating a myFestool account.

Sign up for free to enjoy these benefits:

  • Faster Checkout

  • Track your orders

  • View your order history

  • Manage your tools

  • Apply for Rapid Repair Service

  • Receive Festool news, Special offers and updates

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