Repairs Centre

Find Your Nearest Dealer

All you need to do is return your tool to the closest repair drop off point and they will take care of the rest for you.

If your tool is in warranty, your freight from the dealer to the service centre is FREE of charge.

When dropping your product off for repair at the dealer, it is very important that you take with you your Service registration certificate.

 

If you have questions regarding the repair, please contact your dealer or you can also contact Festool customer service team on Ph 1300 063 900 or email at [email protected].

Due to the COVID-19 situation, drop off/pick up counter is closed. Please arrange repair drop off with dealers.

 




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18 Greens Road, Dandenong South, Victoria 3175
✆ 03 9791 1497 ➤ www.toolhouse.com.au
43 Burnett Street, North Hobart, Tasmania 7002
✆ 03 6231 9066 ➤ www.sjs.net.au
163 Gladestone Street, Fyshwick, Australian Capital Territory 2609
✆ 02 8199 1180 ➤ www.sydneytools.com.au
86-88 Parramatta Road, Stanmore, New South Wales 2048
✆ 02 9519 7997 ➤ www.fktools.com.au
Cnr Main North Rd and Kesters Rd, Parafield, South Australia 5106
✆ 0408 890 743 ➤ adelaidetools.com.au
Unit 1, 42-46 Wattle Road, Brookvale, New South Wales 2100
✆ 02 9939 3359 ➤ www.northernabrasives.com.au
23 Exhibition Drive, Malaga, Western Australia 6090
✆ 08 9209 7400 ➤ www.beyondtools.com
175 Railway Terrace, Mile End, South Australia 5031
✆ 08 8116 0700 ➤ www.adelaidetools.com.au
6 Armada Place, Banyo, Queensland 4014
✆ 07 3326 1500 ➤ www.cltoolcentre.com.au
180 Clarendon Street, South Melbourne, Victoria 3205
✆ 03 9696 5722 ➤ www.justtools.com.au
58 Liverpool Street, Port Lincoln, South Australia 5606
✆ 08 8682 2622
64 Borella Rd, Albury, New South Wales 2640
✆ 02 6051 4040
80-82 Osbourne Avenue, Springvale, Victoria 3171
✆ 03 8549 9999 ➤ www.carbatec.com.au
568 Frankston Dandenong Road, Carrum Downs, Victoria 3201
✆ 03 9773 7300 ➤ www.totaltools.com.au
120 - 124 Pacific Highway, Tuggerah, New South Wales 2259
✆ 02 8199 1199 ➤ www.sydneytools.com.au
4 Livestock Way, Pakenham, Victoria 3810
✆ 03 5941 6022 ➤ www.totaltools.com.au
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For Customer:

Create Repair Request

For Dealer use only:

Please refer to this instruction on how to use the new Repair Request and Booking forms.

There will be a transition period of 1 week where both forms are available.

Repair Request and Repair Booking forms

Important Information

Sending Dust Extractors for Service/Repair

When returning Dust extractors for warranty repair/ chargeable repair or maintenance service please ensure that ONLY the motor section is returned unless repair to the dust container is required


Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.


Special Requirements for 'H' Class Dust Extractors:

H Class Extractors are designed to be used for the removal of hazardous dusts, it is reasonable to expect that all H Class units have been exposed to materials hazardous to health (such as asbestos).

Due to the risk to handlers the following process to return H Class Extractors for repair must be followed:

  • The owner is requested to follow the instructions on the special H Class Decontamination and Transport Form
  • The owner is requested to fill in required information on the decontamination and transport form and fax to 03 8795 9221 or email to [email protected]
  • The decontamination and transport form must be accompanied by receipt of purchase

Prior to transport all extractors must be:

  • Decontaminated and thoroughly washed down
  • Dust bag has been removed and dust container decontaminated
  • Main filter has been removed
  • Extraction hose has been sealed within plastic bag and placed in dust container
  • Extractor has been placed within the special H class containment bag (included in original packaging )
Festool H Class Dust Extractors Service Policy

This form will be discontinued from 19 March 2021.

Old form - Dealer Repair Order Form