For Customer:

For Dealer use only:

Please refer to this instruction on how to use the new Repair Request and Booking forms.

There will be a transition period of 1 week where both forms are available.

Important Information

Sending Dust Extractors for Service/Repair

When returning Dust extractors for warranty repair/ chargeable repair or maintenance service please ensure that ONLY the motor section is returned unless repair to the dust container is required

Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.

Special Requirements for 'H' Class Dust Extractors:

H Class Extractors are designed to be used for the removal of hazardous dusts, it is reasonable to expect that all H Class units have been exposed to materials hazardous to health (such as asbestos).

Due to the risk to handlers the following process to return H Class Extractors for repair must be followed:

• The owner is requested to follow the instructions on the special H Class Decontamination and Transport Form
• The owner is requested to fill in required information on the decontamination and transport form and fax to 03 8795 9221 or email to [email protected]
• The decontamination and transport form must be accompanied by receipt of purchase

Prior to transport all extractors must be:

• Decontaminated and thoroughly washed down
• Dust bag has been removed and dust container decontaminated
• Main filter has been removed
• Extraction hose has been sealed within plastic bag and placed in dust container
• Extractor has been placed within the special H class containment bag (included in original packaging )

This form will be discontinued from 19 March 2021.