Privacy and Cookie Policy

About Euro Tooltechnic

The Company

Euro Tooltechnic Pty Ltd is based in Dandenong, 35 km SE of Melbourne in Victoria, Australia with a modern warehouse, training centre as well as repair and service facilities.

What We do

Euro Tooltechnic is an importer and wholesaler of premium power tools and related products, mainly sourced from Germany and other European suppliers.

Our Aim

To be recognized as the company that offers the best performing products in Australia when it comes to power tools, accessories, and consumables supported by the best pre, as well as after-sales service in the market.

Rather than just selling product, we offer complete solutions to problems that can consist of numerous system components. By working closely with the end user, we aim to add value to their business.

Our Market

Euro Tooltechnic supplies products mainly for the following trades:

  • Building and construction
  • Cabinet making, interior fit out and joinery
  • Painting and decorating, plasterers and dry wall
  • Concrete
  • Auto - refinishing

We also service the car-refinishing industry through our FESTOOL AUTOMOTIVE division.

Our Distribution

In order for the end-user to get the best out of the product they purchase, getting the full picture of the benefits offered by the product is as important as selecting the right product for the job.

It is only when the customer fully understands what options are available for the job on hand  a qualified purchasing decision can be made.

In the absence of such knowledge, the price becomes the main influencer when making purchasing decisions.

Euro Tooltechnic is committed to working only through distribution channels and distribution systems, which are committed and able to provide the end user with an excellent experience when it comes to selecting the right tool or accessory.

Working with a selective network of distribution partners, which are well trained, offering the customer a choice by stocking a wide range and, are always well-stocked to meet customers' needs quickly and efficiently, differentiates us from the majority of our competitors.

Euro Tooltechnic aims to increase the market share of its brands by providing excellence in End User Brand experience.

It is our aim, to established the best distribution system for power tools in Australia when it comes to Customer Satisfaction. For our Festool brand, the aim is to create the best distribution system world-wide.

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Our Culture

In order to achieve our targets in the competitive Australian Market, we are promoting a culture that is best summarized by the concept of "Getting a bit better every day".

To achieve our ambitious objectives in regards to providing customers with excellence in end user brand experience, we work towards a customer-centric culture throughout the entire organization.

The Euro Tooltechnic system of 11 Personal Traits is a living system, not just created for glossy brochures and nice About Us - sections on web sites, but a system that is promoted in daily work, giving all team members orientation about what is expected from them, but also what they can expect from others.

This system is used internally, and also provides us with guidelines in regards to our relationships with suppliers as well as distribution partners and customers. At Euro Tooltechnic we are lucky and proud of the fact, that we have large number of staff that have been working for the company for 5, 10 or even more years; we have also been offering students the opportunity to work for us, helping them to gain valuable professional experiences, and at the same time exposing the company to new ideas and ways of doing things.

We have a policy to “promote from within” as we believe that the right attitude and culture is often more important than technical experience.

Since the year 2000, over 40 students have been working at Euro Tooltechnic for at least 6 months at a time.

This mix of established staff members and young people have created a special culture, of which we are very proud.

Careers

Exciting career opportunities exist at Euro Tooltechnic for individuals with a passion for power tools and the ability to provide outstanding customer service. We offer a great range of roles across our business that might be of interest to you. If you're keen to join the Euro Tooltechnic team, contact us at hr@tooltechnic.com.au

Ownership

We are a 100% Australian family-owned business.

Until 2009, Euro Tooltechnic was a 100% subsidiary of Tooltechnic Systems in Germany, the producer of Festool and Protool Power tools, who have been represented in the Australian Market for over 40 years.

In 2010, the two previous Managing Directors of the company, Holger Schulz and Blair Brydon bought the company in a management buyout.

Blair is responsible for Sales and Marketing, while Holger manages Operations as well as New Business Opportunities.

Holger has been working for Festool for over 15 years in various roles in National and International sales, including working as VP Global Sales for 3 years, and Blair has been successfully running a number of his own businesses in New Zealand before moving to Australia.

Our Awards

In 2012 we were awarded the VICTORIAN WHOLESALER OF THE YEAR AWARD 2011 by the International Financial Consulting Company Dunn and Bradstreet.

In 2014 FESTOOL in Australia received the SUPPLIER OF THE YEAR AWARD by the TOTAL TOOLS – Group ( < 2M$ cat.)

However, the most important awards we have received are from our customers, by buying and recommending our products for many years, and who have helped us to develop our business further over the last 15 years.

For these awards we continue to work hard, trying to get a little bit better at it every day.

Our Products

 
 

Contact Festool

You can contact Festool by sending us WhatsApp message, SMS, Email, using our web chat or filling an online form. We will answer all these channels during our business hours (Mon – Fri 9am – 4pm AEST).

WhatsApp

WhatsApp

+61 3 9768 5624

Web Chat

Chat

Bottom, right corner of any Festool.com.au page

Web Form

Form

Click Here

Get in touch with us

Head Office

Connect with Festool

Find your nearest local
Festool Dealer

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.