Power & Batteries - Your Questions Answered

My Protool PDC 18/4 needs a new battery. Can i use Festool 18v batteries?

Yes you can use a Festool battery in your Protool 18-4. Your Protool charger will also be compatible.

What do I do if I have a faulty battery and its under warranty?

You can log into www.festool.com.au or send an email via https://www.festool.com.au/contact-us/, email your contact details including proof of purchase and a small video clip of the fault of the battery and a photo image of the manufacturing plate (email is the best way to contact us in order to provide the correct information requested). Once we have all the information and it meets our criteria we will send you a replacement battery.

What does the 'Airstream' function on a battery or charger mean?

AIRSTREAM technology significantly reduces the time it takes to charge a battery. Cool air is directed through targeted air ducts in the battery and out through the charger to quickly lower the internal temperature.

What does the red light on my charger mean?

The red light on a charger can have several meanings: Red light steady: Possible that battery is too hot (just taken off a tool that was used for a longer period) or cold (in car overnight and got really cold), give the battery time to return to normal temperature and try again - Red light Flashing: Battery faulty, It will need to be replaced - On rare occasions, if the charger is faulty, the only way to eliminate this is to trial another battery to ensure the charger is in working order.

Does the SYS - Rock Worksite Radio and SYSRock Digital Worksite Radio receive teh AM band?

No, neither of our radios receive the AM Signal however you can connect your own device (eg: Smartphone) by an Aux Cable or Bluetooth and stream AM radio from your device.

How can i maximise the life of my Festool batteries?

You can delay the natural wear of Festool Li-ion batteries by using the following measures: Only charge the battery in the temperature range between 0 °C and 45 °C. Only store the battery in the temperature range between -20 °C and 50 °C. Do not store the battery for an extended period of time if it is fully charged or fully discharged.

How can I tell how much charge is left in my battery?

The battery charge Indicator on the back of the batteries shows a 3 bar progression: 3 Bars = 70 - 100% charge - 2 Bars = 40 - 70% charge - 1 Bar = 15 - 40% charge - 1 Bar blinking = 0 - 15% charge.

How can I tell when the battery is fully charged on my SCA 8 or TCL 6 charger?

The SCA 8 charger will go to solid green at 80%, then trickle charge to 100% it is recommended to leave the battery on charge for approximately 10 mins once the light has indicated solid green. The TCL 6 LED will change to solid green when at 100%.

How long does the SCA 16 take to charge the new 8Ah battery?

The SCA 16 takes approx 27min to charge the 8Ah battery

How to connect Bluetooth batteries to a dust extractor?

The Festool 18V Bluetooth battery can be connect to a Festool dust extractor that either has the Bluetooth module built into it or it has been retrofitted with the Bluetooth Remote Control Set (202097)

Can Australian Festool / Fein corded power tools be converted for use in USA and visa versa?

This isnt a viable option; conversion of corded tools would involve replacement of almost all electrical parts, this would not be cost-effective and Festool does not offere this service. For more information you can contact the Festool Repair Center

Can I change a European plug-it cable to an Australian plug?

No. You cannot change the European plug-it cable with an Australian plug if the tool is 240V. If  tools/plug-it cables are purchased overseas they do not come with the necessary approvals for the Australian market.

Can I change the plug on my tool purchased in the USA?

No, the plug cannot be changed and tool used in Australia. Due to the difference in voltages between the US and Australia Festool are not able to change the plug. If the plug is changed on a US sourced Festool item to an Australian plug and used on the Australian 240v system, Festool advises that damage to the tool may result and Festool cannot guarantee the tool or provide warranty to any tool that is modified like this or indeed purchased outside Australia. It is technically possible to modify US sourced Festool items to run in Australian however in most cases this would be more expensive than purchasing a new tool.

Can I charge my device with the TOPROCK Systainer3 Bluetooth Speaker?

Yes, charging is available with the Toprock via the integrated USB Interface.

Can I hardwire my tool?

The only tools suitable for hardwiring are RO 150 FEQ and ETS 150/3  EQ

Can I use a Festool 18V battery in my other brand tool, which is also 18V?

No, Festool batteries are not compatible with other brand tools.

Can I use the Power Adapter ACA 18v to convert all of my Festool tools to 240V?

part number 203738.No, the power adapter ACA 18V part number 203738 can only be used on the DTSC 400, ETSC 125 and RTSC 400.

Can I use the SCA Charger for my older BP 18V batteries?

The AIRSTREAM SCA 8 rapid charger can charge all battery packs from the 10.8 V, 14.4 V and 18 V voltage classes part number 200312

Can my old 18V batteries be charged on the TCL 6 and SCA 8 charger?

Yes. Depending on the age of the battery. Older batteries (older than the BPC) generally cannot be charged on these chargers but batteries after the BPC generally can.

How many bluetooth batteries can be hooked up to a dust extractor?

Just one bluetooth battery used with a dust extrator at any one time.

How many TopRock Systainer3 Bluetooth Speakers can I pair together?

There is a maximum of 2 TopRock Speakers, when paired one will work as left hand speaker and the other as right hand.

My battery has failed, how can I claim this under warranty?

Go to the Festool Repairs Centre page and book in your battery for a warranty repair. Once done our customer service team will organise a video call with one of our technicians to assess the battery remotely. If warranty applies, we will dispatch a new battery.

What is the difference between plug-it cables 2003918 & 203933?

For extra reinforcement 203933 has an extended cable grommet that makes it especially suitable for use with the PLANEX LHS 225 and PLANEX EASY LHS 225

Why can't a plug-it lead be fixed?

There is a repair kit for a plug-it produced by Festool but this item is not approved by the Australian Electrical Approvals for the Australian Market. t was deemed that the repair plug-it kit exposed end users to live electrical wires and was too dangerous for end users to be working with. This means that when a plug-it lead fails, it needs to be replaced with a new plug-it lead in Australia. If a customer is having issues with plug-it leads, it is important that they are informed about the different types of plug-it leads available for the different tools and applications

Why is the light on my Festool battery charger flashing red?

If the battery charger is flashing red it may one of the rare occasions the battery is faulty. The only way to be certain of this is to trial another battery to ensure the charger is in working order. If problems persist, head to one of our repair agents for further assistance.

Are Bluetooth batteries required on cordless tools to be able to use the cordless dust extractor?

No, Bluetooth batteries are not required. Cordless tools with no Bluetooth batteries can be used and the dust extractor can be turned on and off at the tool by using the Cordless Bluetooth Remote (202098) which is included with the Dust Extractor

Are Festool batteries purchased from overseas suitable for Austrlian purchased tools?

Festool tools and chargers purchased overseas are produced to operate at differnt voltages as per individual countries specifications and are not covered by Australian warranty conditions. A battery charger when connected to a battery measures current, temperature and monitors and adjusts the battery charging rate accordingly. Internal components differ from country to country including differnt part numbers and their control modules which may cause functional issues. Because of these differences Festool Australia cannot guarantee that the tools and chargers made for overseas markets will  be suitable for Australia.

Can a Cordless Festool tool purchased in the USA be used in Australia and vice-versa?

Yes, Festool Cordless tools can be used in both the USA and Australia regardless of where they were purchased. However, you will need to purchase a new charger specific for each country to charge the batteries.

Can Festool tell me where to get my older battery repacked with new cells, or an after market supplier?

Festool cannot endorse or recommend non-Festool suppliers & services.

Can I run my Festool corded tools on a generator?

Festool does not recommend running Festool corded tools on generators as we have seen many cases where poor power quality has caused damage to the tools requiring repair. The problem is harmonic content (ie. unwanted noise in the waveform) in the power output of conventional generator types, inverter types work very differently and may be OK. Festool cannot make any recommendations of suitable generator models as we have not done any testing. If you want to proceed and use your Festool corded tools with a generator before you do, you should seek assurance from the manufacturer that the output waveform is as clean and pure a sinewave as the AC mains. Your Festool warranty may be void if there is a problem requiring a repair caused by using your Festool corded tools with a generator.

Generator usage with Festool / Fein productsDealers and end-users often ask us if portable generators can power Festool/Fein products, the answer to this is not a simple yes or no.

Some tools will fail to start on one particular generator but will run reliably on another, some generators produce damaging power which can destroy the tools electronics. Because there are so many variables with the different types of generators it is impossible for us to give a blanket statement that Festool products are safe for use with them, to make such a statement we would need to first test all Festool products on all the different generators available, this is not practical due to the many available generators and their continuing changing specifications. End-users intending to use generators to power Festool products do so at their own risk - we cannot encourage or support the use of generators. If you want to proceed and use your Festool corded tools with a generator before you do, you should seek assurance from the manufacturer that the output waveform is as clean and pure a sinewave as the AC mains. Your Festool warranty may be void if there is a problem requiring a repair caused by using your Festool corded tools with a generator.

Do any of Festools tools require power supply to be upgraded?

No, all of our tools run on a standard 10A power supply.

Is The Festool SYS Powerhub Available in Australia?

The SYS-Hub is currently not available in Australia.  Not all Festool products are available in all countries.

Is the Power Station available in Australia?

No.  The Power Station is not available in Australia as it has not been approved by authorities for our market.  It is only available in overseas markets where it has gained the necessary regulatory approvals.  

What tools can the F28891 Plug-it Cable PUR 4m Low Wattage be used for?

This plug it cable can be used for any tools under 720W. The main Plugit lead fits all Plugit tools.

When I release the power trigger on my tool, I see a blue spark from the motor, is this OK?

Yes its OK. Many tools are fitted with an electronic brake which activates once the switch is released. This can produce a spark from inside the tool but it is part of normal operation.