Operations Update & Special Shipping Offers

Supporting our customers, our staff, their families and the community 


We’re all in this together  

These are extraordinary times that weight heavily on each one of us. Health, family, the economy and our lives in general are being threatened. Also, the uncertainty of how it will all pan out looms large.  

We must remain calm, be smart and responsive, and do what we can when we can.  

As an Australian family owned and run business, we are taking action like everyone else to support our customers, our staff, our business, and ultimately the community at large. While we can’t ignore the economic impact this virus is threatening, health and family must come first.  

For our customers, our product distribution and services are currently operating as per usual so whether it’s sales, support, advice or servicing, we are here for you. Given the current situation, things may change so we will keep you updated but rest assured we have a range of safeguards and contingencies in place. We intend to support our customers to the full extent no matter what happens.  

Part of doing this is maintaining our operations whereby we’re taking calculated precautions internally to avoid the spread of COVID-19. Staff who are required to work from our head office currently do so but with strict social distancing and hygiene policies in place. Many staff are working from home as well, juggling work with looking after their families. Ensuring our staff can continue to work is paramount for them and their families, for our business and for the economy.   

The future is uncertain and we must all be prepared for a range of scenarios. Unity in these times, however, will be what gets us through.  


Updates on our Services (current status) 

Customer service: Open 8:30am-4:30pm Monday to Thursday, 9am-4pm Friday   
Tool servicing and repair: Open each weekday 
Tool demonstrations: Available each weekday arranged with your local Technical Sales Consultant 

Updates on Shopping (current status) 

Need tools, accessories or consumables? In these challenging times we're making it easier to continue to get what you need. Shop online from the Festool website or through select Festool Dealers listed with online stores. 

  • Australia wide
  • Delivery to your door
  • Next Day Dispatch* (for in-stock items)


  • $9 flat-rate on orders under $100
  • FREE shipping on orders over $100 


Festool Premium Shops 

Adelaide Tools 
Beyond Tools 
C&L Tool Centre 
F&K Power Tools 
Just Tools
Northern Abrasives and Tools
The Tool House
VEK Tools 


Festool Dealers 

Total Tools 
Sydney Tools 
All Fasteners 
BST Group 
Get Tools Direct 
Ideal Tools Online 
The Tool Store 


Can we help? 

If there’s anything we can do to support you and your business, please get in touch via email and we will do our best to help.  

Email us now