Search
Find a Dealer Near You
My Cart

Website Return Request Form

    Festool Australia

    Tell us what you’d like to return and why. Our customer service team reviews every request and will email you a Return Authorisation if your return is approved.

    Web order return request

    Fields marked * are required. For End User Website Purchases only, Dealers should use the Dealer Portal for returns.

    Thanks — we’ve received your return request. Our customer service team will review it and get back to you within two business days. Please don’t ship anything yet. Goods sent back without a Return Authorisation can’t be accepted and will be returned to you at your cost.

    Please enter your first name.

    Please enter your last name.

    Please enter a valid email address.

    Please enter a 10-digit phone number.

    Please enter the order or invoice number.

    Please select your trade.

    List each item on a new line with the quantity. The product number (SKU) is on your invoice and is the fastest way for us to identify it — the product name is fine if you don’t have it.

    0 / 2000

    Please tell us which items you’re returning.

    Please select a reason for your return.

    Anything else that will help us process your return.

    0 / 2000

    Please answer this so we can process your return without coming back to you.

    Website orders return policy

    For online orders, we may offer you a refund provided that:

    1. The items are returned within 30 days of purchase.
    2. Returned goods will only be accepted for a refund if they are accompanied by a Euro Tooltechnic Return Authorisation and the item and its packaging is returned in re-saleable condition. Goods returned without a Return Authorisation or not in re-saleable condition will be returned to the sender at their cost. The item must be unused or unworn, in the original sealed packaging, tags attached, the item must not be broken or tampered with, and the manual and accessories are included.
    3. The customer is required to organise shipping back to Euro Tooltechnic at their own cost.

    Please confirm you agree to the return policy.

    We use your details only to process your return. See our privacy policy.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Create an Account