Need your Festool tool repaired? Submit a repair request online in just a few minutes.
Before you start, please have the following information ready:
Tool TNR and Serial Number (if available)
Proof of Purchase (for warranty claims where required)
Your contact and delivery details
For Festool dealers: If you are receiving the tool from your customer and arranging the repair on their behalf, please continue to process the repair through the Dealer Portal.
Book A Repair Now ->How do I book my H class extractor in for repair?
***NOTE: Did your extractor just stop working straight after installing a new filter?****
Festool H Class Extractors will ONLY work with the Festool H Class filter.
This is a safety lock to prevent the H Class machine being used with a M or L class filter.
Please check that your filter has 2 small magnets on the surface of the filter.
Step 1 Ensure you have followed the correct H class decontamination transport procedure and completed the transport form. Machines without the appropriate paperwork will be shipped back unrepaired.
Step 2 Send Top(Motor) section of the Dust Extractor only. Place in a (plastic) bag and ensure it is sealed. The box has to be clearly marked that it contains an H-class rated machine.
Step 3 Arrange Transport to: Euro Tooltechnic 21-27 Evolution Drive VIC 3175 Dandenong *To be organised and paid by customer*
Step 4 Euro Tooltechnic will send an invoice to your email address for approval/payment. (If out of Warranty)
Step 5 The machine will be returned to your nominated address. If you have questions regarding the repair contact the Festool customer service team here
Within 3 years all manufacturing faults are covered under warranty (if not registered Proof of Purchase must be provided). During a warranty repair we will also be doing a checkover of the machine and if any wear and tear items need to be replaced this will be done at the same time at no charge. For chargeable repairs we will keep the cost at a maximum of 50% of a new comparable tool.
Tools that are coming to us and fault is classed as ‘wear and tear’ like Brushes, cable, Accessories, plug-it cables will be quoted (inside and outside the warranty period) before repair.
Transactions (Invoices/Payments) will come from us directly, your dealer will not charge you for dropping off your repair.
Sending Dust Extractors for Service/Repair
When returning Dust extractors for warranty repair/chargeable repair or maintenance service, please ensure that ONLY the motor section is returned unless repair to the dust container is required.
Dust extractors sent in complete, with full or partially full dust bags or in a state that requires the Unit to be cleaned before inspection, will incur an extra handling charge of $50.
Which accessories do I have to send in with the tool?
Accessories: If you are unsure what caused the fault please send all the accessories that were in use at the time the machine failed (Plug it leads/blades/sanding pads) so our technician can complete a thorough diagnostics on the tool and ensure that you receive your machine back in full working condition.
You can find our spare part diagram here and can be ordered via your local dealer or online by adding the part number into search bar. Please note that repairs completed by a third party may void the warranty on your tool.
Warranty on batteries and chargers is 12 months and can be extended to 3 years if registered
Unfortunately we are unable to provide loan tools at this stage but we will aim to get your tool back to you within 5 business days (pending spare parts availability)
Normal wear and tear to wear parts (e.g. leads, carbon brushes, sanding pads, abrasive sheets, saw blades, router bits, rubber sleeves, stirring rods, cutting blades, cutting accessories, drill bits, etc.).
Faults or defects caused by Incorrect use and handling of the machine (i.e. use and handling not in accordance with the Festool operating manual).
Continuous industrial use.
Impacts, falls or climatic influences.
Overloading or damage that occurs as a result of incorrect or careless handling or unsuitable operating materials.
Improper modifications or repairs performed by customers or third parties.
The use of non-original parts, accessories or consumable materials and the resulting consequences.
Battery Packs- In the case of battery packs, faults or defects appearing after 700 charging cycles (even if the fault or defect appears at a time which is otherwise inside the warranty period).
