Help & Customer Support
Find answers to your Festool questions in one place. Whether you're redeeming a Festool Rewards voucher, registering a new tool, organising a repair, ordering spare parts, or finding your nearest dealer — start here.If you can't find what you're looking for below, contact us directly and we'll help.
Festool Rewards
Festool Rewards Voucher Guide
How to redeem your Festool Rewards voucher online and in-store, payment methods that work, expiry rules, and what to do if your voucher isn't accepted at checkout.
Other Festool Customer Support
Looking for help with something else? The following resources are available across the site:
- Festool Warranty — warranty terms, registration, and what's covered
- Festool Repairs — service centres, repair process, and turnaround information
- Festool Spare Parts — order spare parts for current and discontinued tools
- 30-Day Money Back Guarantee — terms and conditions for returns
- LeaseGo Finance — finance options for Tradies
- Find Your Nearest Dealer — locate authorised Festool dealers across Australia
- Contact Festool Australia — direct support from our Australian team
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