End customer – Repair booking process

  • - Login to your “My Festool” account, if you don’t have an account click on ‘Create Account’

  • - Go to ‘My Account’ (1) and then ‘My Tools’(2). If your tool is registered click ‘Repair’ (3) next to the tool you want to book for repair. If the tool is not registered click on ‘Register Tool’ (4) follow steps to register the tool and then come back to this page (My Tools) for repair.

  • - Fill out all required information. Ensure that fault details are as detailed as possible so our technicians have all the information they require to assess the tool
    • - Click on ‘Add Repair Request’

    • - Tools that are registered will automatically populate the purchase date and be ticked for warranty if within the warranty period. Please note if warranty is selected and the tool is not registered you will be required to upload proof of purchase
    • - Tools outside of warranty will incur a $33 service charge which will be deducted from the final repair invoice if you decide to proceed with the repair quotation
  • -If you have multiple tools for repair, you can add them by clicking ‘Add Another Repair Request’.

For Vic/NWS/SA customers:

You can now choose to drop the tool to your local dealer or alternatively, request Australia Post labels for drop-off at your closest Australia Post outlet. Please check max dimensions for Auspost.

If you have booked in one or more chargeable repairs you will now be taken through the checkout process for payment.

Print the confirmation email sent to your email address and attach it to your tool.

FOR QLD/WA/TAS Customers:

We are working with a local service agent to reduce freight time. You are therefore required to drop off your tool to your local dealer who will arrange everything else from there. Print the confirmation email and attach it to the tool.

You will now find the repair listed under ‘My Repairs’ for tracking.