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Shop with Confidence

 

30 Day Money Back Guarantee

We are so confident that you will thoroughly enjoy our tools, that we offer a 30 day, no hassle money back guarantee. You can test all Festool tools within 30 days of purchase. If you are not completely satisfied with a Festool tool, you can obtain a refund of the purchase amount on your registered, undamaged machine. Excluded are machines that are damaged or have been subject to above-average wear ("Excluded Machines") and any used or partially used consumables. You need to have registered your Festool tool for Service All Inclusives within 7 days of purchase to benefit from the 30 Day Money Back guarantee – simply click this link to register.

SERVICE all-inclusive not only allows you to use the machine in practical applications, it also offers total investment security.

Follow simple steps below:

Purchases through dealers

For customers who purchased through a Festool dealer, simply return your registered machine (Excluded Machines not included) to your Festool dealer within 30 days of purchase in its original packaging including the accessories that are part of the scope of delivery of that tool. On presentation of your original receipt and the completion of a brief feedback form, the dealer will then reimburse you with the purchase amount.

In cases where it appears in the opinion of the dealer that the machine may have been subject to above-average wear, the Festool dealer partner is entitled to refuse a reimbursement until the case has been reviewed and determined by Festool Australia.

Online purchases made on www.festool.com.au

For tool purchases made online via festool.com.au, customers need to do both of the following steps within 30 days of purchase (which is the date the online order is placed, not date of delivery) in order to obtain a full refund:

  • Complete and submit a request for refund form (which includes feedback questions) by clicking on this link.
  • Return your registered machine (Excluded Machines not included) to Festool Australia at 63 - 65 Quantum Close, Dandenong South, Vic 3175 within 30 days of purchase in its original packaging including the accessories that are part of the scope of delivery of the tool. Note: the customer is responsible for and bears the expense of returning the machine and accessories and those items must actually be received by Festool Australia within 30 days of purchase in order for the customer to be eligible for the refund – accordingly, customers should allow sufficient time for delivery.

If you have purchased from an online Dealer store other than www.festool.com.au, please follow the procedure outlined above in the purchased through dealers section.

Note: This 30 day money back guarantee is in addition to, and does not affect, any rights that customers may have under the Australian Consumer Law or other applicable laws.

Dealer request for return

 

Security

Shopping on our website is safe and secure:

  • By law, you are not responsible for any cost incurred if your credit card is used without your authorisation. Your bank/credit provider will cover costs associated with fraudulent transactions.
  • If your credit card is used without your permission, you must notify your credit card provider in accordance with its reporting rules and procedures.
  • We use SSL technology to ensure that all the information you provide to us is securely transmitted by encryption.
  • We use reputable merchant facilities to ensure your transaction is performed securely.
  • We use reputable delivery providers to ensure that your order is shipped safely to your location.
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